Reference

How We Handle Your Data

We explain how we handle the details tied to your account, device, and payment activity before you move further.

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CONTACT ROUTES

How to Reach Our Privacy Team

Fast contact matters when your privacy request needs a quick match. Live chat from the lobby is the fastest route, because it lets us confirm the email on file and log the request in one thread. You can also use email for longer data copies, correction checks, or questions about stored device records. We answer every day from 09:00-22:00 WIB, and the same routes work on desktop or mobile. If you are in Makassar, the same live chat and email paths work there too.

Team online

Live chat

Open chat from the lobby and send the request from the email on your account so we can match it quickly. We use that path for data copies, corrections, and access questions, day by day from 09:00-22:00 WIB.

Email support

Write to our support mailbox when you need a longer privacy request, including a change to stored contact details or a record check. We reply in the same thread and keep the history with your account file.

Profile help

From your profile, open the help area and note the exact data point you want checked. That helps us trace device records, login entries, and payment traces without asking you to repeat the same details.

STORAGE RULES

How We Store and Protect Data

We keep privacy controls close to the account that created them. Cookies remember session state and language choice, while login records and device data help us block strange access and confirm ownership…

Account access

Use the email and phone on your profile, because we match change requests against that file before we update anything. If you cannot reach the account, contact support from the same email so we can slow down any risky change.

Cookies

Cookies keep your session open and remember the language you chose on desktop or mobile. You can clear them in your browser whenever you want, then sign back in and reset the session state from scratch.

Device records

We log device type, browser version, and IP address to spot unusual sign-ins and to confirm where a request came from. Those records help us answer privacy questions without asking you to repeat the same details.

Data use

We use your data to run account checks, process payment traces from DANA, OVO, GoPay, and QRIS, and respond to support messages. We do not use stored details for unrelated purposes.

Retention

We keep records only as long as needed for account checks, support history, and legal duties that apply in your region. After that period, we remove or anonymise the parts we no longer need.

Request changes

Send the request through live chat or email, state the exact field you want changed, and use the address linked to your account. That helps us verify the request and reply in the same thread.

Common Privacy Questions for Your Account

These are the privacy questions we hear most often from Indonesian account holders. They cover what we keep, why we keep it, how you can request a copy or correction, and what happens when local law controls a request. If you do not see your case here, send the exact question through live chat or email and we will answer from the same account file.

We keep the details needed to create and check your profile: name, contact info, login records, device type, IP address, and payment traces from DANA, OVO, GoPay, or QRIS when you use them. We do not ask for extra fields without a reason.

We keep the transaction trail needed to confirm the request and reconcile account records, but we do not expose full payment data to every staff member. Access stays limited to the team that needs it for verification and support.

Cookies remember your session and the language you chose, so you do not need to reset the page on every visit. You can clear them in your browser, then sign back in if you want a fresh session.

We keep data only while it is needed for account checks, request handling, support history, or legal duties that apply in your region. After that, we remove or anonymise what no longer serves a clear purpose.

Send the request from the email on your account through live chat or support email, and name the exact record you want checked. We will verify the request before we share or update anything.

Only staff who need the record for support, verification, or account security can open it, and they do so under internal access controls. We do not share the data with unrelated teams.

Yes. If a request depends on local law, we process it only where local law permits and explain the limit in the reply. That keeps the account file consistent with the rules that apply to you.

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